معرفی دوره
مباحث آموزشی
Introduction
1
Practice Content Overview
2
Practice Definition
General Information
1
Overview on Chapter 1
2
Problem Definition
3
Identification – Reactive Problem
4
Problem Identification – Proactive Problem
5
Problem Identification – Problem Categorization
6
Problem Identification – Problem Priorization
7
Problem Control Phase 1 – Introduction
8
Problem Control Phase 2 – Analysis of Problem – Part 1
9
Problem Control Phase 3 – Analysis of Problem – Part 2
10
Problem Control Phase 4 – Known Error Defintion
11
Problem Control Phase 5 – Workaround Defintion
12
Error Control Phase 1 – Technical Debt Defintion
13
Error Control Phase 2 – Known Error Approaches
14
Problem Management Scope
15
Problem Management PSF
Value Stream and Processes
1
Value Stream Contribution
2
Proactive Problem Process
3
Problem Record
4
Reactive Problem Identification Process
5
Problem Control Process
6
Problem Investigation Techniques
7
Known Error Communication
8
Problem Solution
9
Problem Closure
Organization and People
1
Overview on Module 3
2
Competency Profile
3
Problem Manager Role
4
Roles and Responsibilities
Information and Technology and Supplier
1
Information Exchange
2
Automation and Tooling
3
Supplier and Partner
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